About Food Facts | Food And Water Testing Lab

Commitment statement

The director, personnel, and shareholders of FoodFacts are committed to supplying a professional, skilled and accurate service to all clients. FoodFacts ensures, through training, education and the provision of suitable equipment and instruments that laboratory staff are trained to the highest possible standard required.

The management and employees of FoodFacts are committed to the effective operation of the laboratory management system by achieving the goals and business objectives of FoodFacts

FoodFacts will provide to its customers an efficient, accurate, reliable and professional service within a competitive structure. The purpose of the management system is to ensure that the results released comply with general quality assurance practices, and that staff are technically competent to perform their tasks. All the employees of FoodFacts are familiar with the quality documentation and are responsible for ensuring the implementation of policies and procedures within their respective working areas.

The management of FoodFacts is committed to the implementation and maintenance of the ISO/IEC 17025 standard. The laboratory is SANAS Accredited for the testing of food and water samples. View our schedule of accreditation here which can also be found on the SANAS website.

View our Certificate of Accrediation.

Value Statement

FoodFacts Laboratory endeavours to provide our food, feed, beverage, environmental and water customers with the best possible testing solutions to meet their testing requirements. Technical innovations are used to ensure that quality results are produced all the time as well as on time. Our values are aligned with the life cycle of the LOTUS flower, and this is what our partners, customers, suppliers, and stakeholders can expect from us:

L	Listen	“The greatest problem with communication is we don’t listen to understand”. Roy T. Bennett By listening to our stakeholders (internal and external), we understand their situation and requirements, and offer the most appropriate test solutions.
O	Observe	“Observation more than books and experience, more than persons, are the prime educators”. Amos Alcott By observing laboratory activities and their outcomes over time, we convert data into valuable information that improve our performance and serve the best interest of our customers over time.
T	Think	“If I had an hour to solve a problem, I'd spend 55 minutes thinking about the problem and five minutes thinking about solutions”. Albert Einstein By thinking about our short-, medium- and long-term goals, TODAY, we prepare ourselves to provide a sustainable service tomorrow.
U	Understand	“The great art of learning is but to understand but a little at a time”. John Lock By being present, transparent and reflective, we upskill ourselves to understand our testing industry, as to make our regimes more concise, cost effective and fit for purpose, ensuring profitability and sustainability while delivering on our commitments, all the time, every time.
S	Science	“The scientist is not a person who gives the right answers, he is one who asks the right questions”. Claude Levi-Strauss By keeping the disciplines of science top of mind, we ensure with confidence. that our results are always trustworthy and reliable.